ALL GCC Chauffeur Service – Terms & Conditions (Refund Policy)
1. Acceptance of Terms
By proceeding with payment of the invoice, the customer acknowledges and agrees to all stated Terms & Conditions.
2. Cross-Border Booking Policy
All cross-border bookings are strictly non-refundable, non-changeable, and non-cancellable under any circumstances.
3. Bus Ticket Policy
Bus tickets are strictly non-refundable, non-changeable, and non-transferable after purchase, without any prior notice.
Once issued, no modifications or cancellations will be accepted under any circumstances.
Bus tickets include additional services such as home pickup within Dubai, as part of the package.
4. Vehicle Allocation
The booked vehicle type (Bus or SUV) is subject to availability and regulatory approvals.
In case of border approval or rejection, the company reserves the right to swap the vehicle type (e.g., Bus to SUV or vice versa) without prior notice.
5. Private Car Border Crossing Policy
For private car bookings with direct transfer, the vehicle may be switched at the border due to immigration requirements or directives from border authorities.
Customers must comply with all immigration and border regulations, and the company is not liable for such changes.
6. Service Conversion Clause
SUV bookings may be converted to bus service due to current situations, operational requirements, or weather conditions.
Such changes are made to ensure safety, compliance, and continuity of service, and do not qualify for a refund.
7. Current Situation Clause
Due to ongoing regulatory requirements, border controls, weather conditions, or unforeseen circumstances, service adjustments may occur without liability, and customers agree to accept such changes.
8. Passenger Cooperation
Passengers are requested to cooperate with operations and accept any necessary changes made due to regulatory, operational, or safety requirements.
The company appreciates passengers’ understanding and cooperation in ensuring smooth service delivery.